FAQ

I created several times the same proposal by mistake and I want to remove the additional ones.

Kindly send an e-mail to programme_med@remove-this.regionpaca.fr indicating in the object of your mail “Synergie”, and including in the text of your message the following information: the acronym and the Synergie number of the proposal you want to remove.

Category :Other issues

If I want to report a problem to the JS, what information should I send?

In order to report a problem related to Synergie to the MED JS, please send an e-mail to programme_med@remove-this.regionpaca.fr indicating in the object of your mail “Synergie”, and including in the text of your message the following information: acronym of the proposal, username of the contact person, ASP number of the organisation concerned. If possible, please include as well a screenshot of the problem or error message concerned.

Category :Other issues

A maintenance error appears when I try to enter in Synergie website even if the maintenance break has already finished.

If the maintenance has finished, the problem is that your browser keeps the page as it was before (during the maintenance). To overcome this, you need to clear your browser cache.

Category :Other issues

After entering the total eligible budget and the percentage of ERDF cofinancing, I saved the table. Then, the partner budget appears with the correct ERDF amount but incorrect percentage (100%). This impede to enter the co-financing amount of the partner

After entering the total eligible budget and the ERDF percentage, you should first enter the co-financing amount and then save the global financial plan table.

Category :Completing the application form (for lead partners)

When I enter contact information of a partner, an error message appears - the e-mail already exists in the system -.

Do not take this message into consideration this message. Partners’ contact data would be updated after the approval of the projects.

Category :Completing the application form (for lead partners)

There is an incoherence between the number of the WP in the index and in the work plan.

Do not take it into consideration. Please note that the index is the same for all proposals and the work plan is adpated to each type of project.

Category :Completing the application form (for lead partners)

In Enter Main Elements -> Work Plan -> In the table of the participating partners (just after the description of the activities), some partners appear not to be participating in activities (there is no x in the respective boxes) despite the fact that is i

Due to a malfunctioning of the online monitoring tool this information is not well displayed in this table. Make sure that the information is well recorded in each activity. Please note that all the information recorded on the system will be taken into consideration during the evaluation phase.

Category :Completing the application form (for lead partners)

How do I link a deliverable to an activity?

To link the deliverable to an activity, you should enter information via – enter main elements – work plan – update activity – add a deliverable – and then add the number of deliverables per year

Deliverables should not be created via the section – enter main elements – deliverables tab.

Category :Completing the application form (for lead partners)

The associated partners appears in the list of Project Partners. Is it registered correctly? Which information should I complete?

The associated partner should be registered under the status “Associated” in the description of the partner (step # 8.8. of Synergie guide). The associated partner will appear in the list of project partners, but there is no need to complete the former experience and additional partner’s information or any financial information for the associated partners. The associated partners will not be considered as Project Partners, therefore they are not counted in the maximum number of project partners.

Category :Completing the application form (for lead partners)

I can not fill in the section : 1. E. 1. Lead partner confirmation and signature.

You do not have to fill in this section on the System but to handwrite the information needed after the validation of the Application Form on Synergie.

Category :Completing the application form (for lead partners)