FAQ

In the case of Regional Governments, other department or ministry of my organisation is already on the system and I can not register my department or ministry.

Large organisations as Regional Governments have to be recorded on Synergie CTE just once. Then, every time that a proposal will be created the LP will have to select the department or ministry in charge of the implementation of the project in the database.

If the department or ministry is not recorded in the database, you can add it by clicking on “add a partner in the repository”. More details concerning this procedure are available on the Synergie guide of the call.

Category : Synergie CTE database and modifications

In the case of Universities and Research Centres, another faculty/ department/institute of my organisation is already on the system and I cannot register my department or institute.

Large organisations as Universities and Research Centres have to be recorded on Synergie CTE just once. Then, every time that a proposal will be created the LP will have to select the department or faculty in charge of the implementation of the project in the database.

If the department or faculty is not recorded in the database, you can add it by clicking on “add a partner in the repository”. More details concerning this procedure are available on the Synergie guide of the call.

Category : Synergie CTE database and modifications

My organisation appears several times in the list of Synergie reference codes.

Kindly send an e-mail to programme_med@remove-this.maregionsud.fr indicating in the object of your mail “Synergie” and including in the text of your message the following information: ASP/Synergie numbers, wrong data and correct data.

 

 

Category : Synergie CTE database and modifications

My organisation's data in the Synergie reference codes is not correct.

Kindly send an e-mail to programme_med@remove-this.maregionsud.fr indicating in the object of your mail “Synergie” and including in the text of your message the following information: ASP/Synergie number, wrong data and correct data.

Category : Synergie CTE database and modifications

Can 2 persons work at the same time in a proposal on Synergie?

It is highly recommended to work one person at a time in the same proposal. The system may have problems to save some information if several persons work on it at the same time.

Category : Synergie CTE access

If I want to report a problem to the JS, what information should I send?

In order to report a problem related to Synergie to the MED JS, please send an e-mail to programme_med@remove-this.maregionsud.fr indicating in the object of your mail “Synergie”, and including in the text of your message the following information: acronym of the proposal, username of the contact person, ASP number of the organisation concerned. If possible, please include as well a screenshot of the problem or error message concerned.

Category : Synergie CTE access

A maintenance error appears when I try to enter in Synergie website even if the maintenance break has already finished.

If the maintenance has finished, the problem is that your browser keeps the page as it was before (during the maintenance). To overcome this, you need to clear your browser cache.

Category : Synergie CTE access

When I enter contact information of a partner, an error message appears - the e-mail already exists in the system -.

Sometimes when, by mistake, two ASP codes have been created in Synergie for the same organisation, it creates issues because of duplication. Indeed, a contact is necessarily linked to an email address.

If this email address is already used under one ASP code, it cannot be used again under another one. In this case, please contact the Joint Secretariat at programme_med@remove-this.maregionsud.fr for us to fix the issue.

Category : Synergie CTE access

There is an incoherence between the number of the WP in the index and in the work plan.

Do not take it into consideration. Please note that the index is the same for all proposals and the work plan is adapted to each type of project.

Category : Activities and work plan (application phase)

How do I link a deliverable to an activity?

To link the deliverable to an activity, you should enter information via – enter main elements – work plan – update activity – add a deliverable – and then add the number of deliverables per year

Deliverables should not be created via the section – enter main elements – deliverables tab.

Category : Activities and work plan (application phase)